Head of Social Customer Experience and Community, January 2017 to November 2018 At Samsung Electronics America, he lead Social Customer Experience and Community for Samsung’s Customer Care division. Under his watch, the Samsung Care Community saw a 46x increase in registered users, 84x more user engagement and 366x more annual visits leading to millions of dollars in savings […]
VP of Social Media and Platform Partnerships, July 2013 – January 2017 Project Manager, Sprinks, July 2001-August 2003 Production Coordinator, September 2000 – July 2001 HTML Producer, March 2000 – September 2000 In two stays at About.com (now Dotdash), he served as a guide and helped to design one of the first contextual pay-per-click advertising services, which […]
At JetBlue Airways, he managed day-to-day content operations and digital marketing for jetblue.com, which was responsible for more than $2 billion in annual revenue. He managed partnerships with major travel brands including Expedia and Hertz, managed the web production team and created the first social media strategies for JetBlue, including creating the @JetBlue Twitter in mid 2007.
At Viacom, he managed product development, interface design, and client integration of the white label Flux social media platform used by than 30 major Viacom brands including CMT, Logo, Comedy Central, The Daily Show and Colbert Report.
At CafeMom (now part of CafeMedia), he was the Director of Emerging and Social Media Strategy where he designed and executed their first social media marketing and audience development strategies.
At AOL, he lead social media and live digital events strategy, conducted training and defined the first social media reporting frameworks for more than 30 AOL media brands and grew their social audience size by more than 1000%.